Eco Viable will accept, for return or exchange, items that are in new condition, unused, unaltered, and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of the original order. Items cannot be returned or exchanged after 21 days from the receipt of the original order. Items must be returned in original packaging. Customer is responsible for return shipping, Eco Viable does not provide return labels. We recommend mailing your return using a carrier that offers tracking services. Contact us by email for returns, we will provide the return address. Any order that was purchased ON SALE is non-refundable with no returns or exchanges. No exceptions.